Tourist Police in Thailand: How They Can Assist and What to Do if You Need Help
Thailand is one of the world’s most popular tourist destinations, known for its beautiful beaches, vibrant cities, and warm hospitality. But like any country, travelers may face issues ranging from lost passports to scams or emergencies. That’s where the Tourist Police come in.
If you’re planning a trip — or already in Thailand — here’s a complete guide on how the Tourist Police can help you, how to contact them, and what to do if you encounter problems during your stay.
1. Who Are the Tourist Police in Thailand?
The Tourist Police are a specialized division of the Royal Thai Police, dedicated to assisting tourists and expats. Their mission is to ensure safety, provide guidance, and handle legal or emergency issues affecting foreign visitors.
Key Characteristics:
- Officers often speak English and sometimes other languages like Chinese, Russian, or Japanese.
- Stations are located in major tourist hubs such as Bangkok, Pattaya, Phuket, Chiang Mai, and Koh Samui.
- They are trained to assist with both emergency and non-emergency situations.
2. Services the Tourist Police Provide
Here’s how the Tourist Police can assist travelers in Thailand:
a) Emergency Support
- Help during theft, accidents, or medical emergencies.
- Coordinate with local police and hospitals.
b) Assistance With Lost or Stolen Documents
- Help file a report for your embassy or consulate.
- Issue official documents needed for a replacement passport or insurance claim.
c) Scam and Fraud Assistance
- Investigate cases of tourist scams, such as overcharging taxis or tour agencies.
- Provide legal advice and connect you with appropriate authorities.
d) Language Translation
- Act as translators during disputes or legal processes.
e) General Travel Guidance
- Directions, safety advice, and assistance with cultural misunderstandings.
3. How to Contact the Tourist Police
The Tourist Police are easy to reach, 24/7, across Thailand.
| Method | Details |
|---|---|
| Phone | Dial 1155 (nationwide, free call, English-speaking operators). |
| Mobile App | Download the “Tourist Police I Lert U” app for location-based emergency assistance. |
| In Person | Visit local Tourist Police offices in popular areas or major transport hubs. |
4. What To Do If You Encounter Problems
If you face trouble during your stay in Thailand, follow these steps:
Step 1: Stay Calm and Assess the Situation
Whether it’s a stolen wallet or a dispute, keeping calm helps you think clearly.
Step 2: Contact the Tourist Police
- Call 1155 or report via the app.
- Provide clear details — your location, description of the issue, and any immediate needs.
Step 3: Gather Documentation
- Keep copies of your passport, visa, and travel insurance handy.
- Take photos or videos of incidents when appropriate for evidence.
Step 4: Report to Your Embassy or Consulate
If your passport is lost or a serious incident occurs, contact your embassy for guidance and support.
Step 5: Follow Up
Tourist Police can help connect you with translators, legal aid, or follow-up investigations, depending on the situation.
5. Tips to Stay Safe and Avoid Problems
- Use reputable tour operators and licensed taxis.
- Keep valuables in your hotel safe when possible.
- Carry a photocopy of your passport instead of the original during daily outings.
- Be cautious with nightlife and avoid risky situations.
- Learn basic Thai phrases — a little effort goes a long way.
6. Useful Numbers and Contacts
| Service | Number |
|---|---|
| Tourist Police | 1155 |
| Emergency Medical Services | 1669 |
| Fire Department | 199 |
| Embassy/Consulate | Check your embassy’s website |